I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you receive a damaged product, please send a photo and message to firstname.lastname@example.org within three days of receiving your product.
If your wish to send your item as a gift, we can simply add a personalized note inside.
Certain products in our shop qualify for bulk orders at a discounted rate. Please email me for more information at Lancasterlaserco@gmail.com.
Once your order is placed we are not able to change it due to the quick turnaround time in getting your order ready to ship to you.
Design Proofs are sent only to Custom Cake Topper orders. Designs proof options will be sent within 72 BUSINESS hours of purchase. Thank you for understanding! All generic toppers will reflect topper shown in image.
Please contact us via Etsy messages only.
Please allow 4 business days for processing + transit time.
Estimated Transit Times:
USPS First Class Mail: 2-5 Business days
USPS Priority Mail: 1-4 Business days
USPS Express Mail: 1-2 Business days
We recommend Priority or Priority Express mail if you need a faster delivery transit time.
We paint all items on both sides.
We always recommend handling your product with care and by the stem!
Only handle the topper by its stem! Handling the topper by the wording will cause it to weaken the wood and possibly break.
Once your item leaves our shipping station we are no longer responsible for it. If we could hand deliver all of our orders - we would! We DO NOT REFUND for lost or delayed mail items. Thanks for understanding!